FAQ

Fulfilment

1. When can I get my orders delivered?

Under normal circumstances, your orders will be delivered within 48 working hours (except Sundays and Public Holidays).
You will receive a call from our friendly fulfilment team in the morning of the day when your order is ready to be delivered and another call when they are on the way to your premises.
In the event of delay beyond the above standard duration, our friendly fulfilment team will give you a call to inform you accordingly.


2. What is the area covered?

Our Delivery covers the majority of Klang Valley.


3. What should I do when my order is delivered?

You are encouraged to check your order to ensure that they are delivered completely in good condition.


4. I received an incomplete order, what should I do?

Please notify us immediately so we can assist you promptly.
Facebook Page: www.facebook.com/nakbeli.online


Kindly provide the following information:
- Order Number
- Brief description of the problem faced
- Photo(s) of the affected item (if relevant)


5. Within how long should I inform Nak Beli about damaged/ incomplete/ incorrect items delivered?

We appreciate if you could notify us within 24 hours upon receiving damaged /incomplete/ incorrect items. We will assist you immediately.

Facebook Page: www.facebook.com/nakbeli.online


6. Can Nak Beli deliver my order to my office?

Nak Beli will deliver your order according to the address provided during checkout, regardless whether it is a home or office address.


7. Can I pick up my order at Nak Beli office?

No. Your order will be sent to you by our delivery service.


Payment
What are the payment options?

We offer the following payment options:

  • Credit / Debit card (Visa and Master only)
  • Direct bank transfer
  • Online E-wallet

Unfortunately, we do not accept cash as payment. Due to safety reasons, our delivery team cannot carry cash with them.


Return and Refund
We urge all customers to please inspect your orders upon delivery. We strive our best to deliver our items in the best possible condition. However, in the event that we have accidentally failed you by sending you goods that are damaged/ broken/ expired, please flag out these instances to our delivery personnel IMMEDIATELY so that we can make arrangements to deliver the replacement to you soonest possible.


In instances where the damaged goods are not easily identifiable (e.g. Damaged content is only detected upon opening of packaging), please do notify us on our Facebook page (during working hours: 9am - 6pm) within 24 hrs from the delivery date. Please keep the damaged item and the original copy of your Delivery Order for our verification when we deliver your replacement item as we will not be able to process your replacement item otherwise.


Please note that, unfortunately, refund will not be provided for confirmed orders.

*Facebook Page: www.facebook.com/nakbeli.online


Cancellation & Refund Policy
Any payment amount made through promo code is not entitled to cancellation and refund.

Subject to the terms and conditions, buyer may initiate the refund process by communicating with Nak Beli's customer support at +60172200810 via Whatsapp or FB messaging. 

The refund will be made to Buyer's credit/debit card or designated bank account.

 

Flexi Value Plan (Terms & Conditions)

Flexi Value Plan can only be applied to the purchase of fresh produce, meat, poultry, and seafood (under Flexi Value Plan Category) & non-promotional items only. 

Credits must be fully utilized within the plan period any underutilized credits will be forfeited upon expiry.

Multiple subscriptions may run concurrently.

Plan validity is as per duration subscribed.

May enjoy up to 4x FREE delivery per month.

Only 1x FREE delivery for Trial Plan.

Currently, the Plan is only available to customers in Klang Valley.

Trial plan can only be purchased ONCE per user. Any additional purchase will not be entertained; orders will be rejected and payment will be refunded.

Please contact NAK BELI team via WhatsApp +60172200810 for further information.